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TIPS: O&R Shows Bergen Customers How To Tell Real Employees From Scammers

Read O&R's list of "What you need to know," below.
Read O&R's list of "What you need to know," below. Photo Credit: COURTESY: Orange & Rockland Utility Company

MAHWAH, N.J. -- Orange & Rockland officials again warned customers to beware of imposters -- both inside and outside the home -- who are trying to steal money or belongings.

The utility, which has offices in Mahwah and Northvale and delivers electricity to 58,000 customers in parts of Bergen County, provided tips to "learn to tell a real Orange & Rockland employee from a fake one."

First there are the phone scammers, the warning says, who may:

  • Manipulate your caller ID to display O&R's name.
  • Threaten to turn off power to your home or business within an hour.
  • Demand immediate payment – often by prepaid debit card.

If you get such a call:

• Hang up and call the police or O&R's Security Services at (845) 577-3526 or 1-(877) 434-4100 .

There are also the door-to-door scams.

"When someone comes to your door claiming to be from Orange & Rockland, ask for credentials," the utility said. "It's not rude, it's safe."

What you need to know:

  • A genuine O&R employee will gladly produce identification. An imposter won't;
  • The real worker will also wear an official photo ID with his or her name and employee number on it;
  • O&R employees are trained to give you his or her supervisor's name and the unique "ticket" number assigned to your job;
  • They'll also ask you to call O&R's Security Services at 1-845-577-3526 or 1-877-434-4100 to verify their identity.

If anything makes you uncomfortable, IMMEDIATELY call the police or O&R's Security Services at 1-845-577-3526 or 1-877-434-4100 .

The sooner authorities can respond, the better chance there is of protecting you and your neighbors.

"Keep others safe," O&R officials urge. "Share these tips with your neighbors, family members, and the elderly."

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